Frequently asked questions
How can I reach customer support?
You can reach us in our email DefineYourAuraStore@gmail.com or DM us on any of our platforms.
Do you offer refunds or returns?
You can return your order within 7 days. If 7 days have gone by since you have received your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, the product must be unused and in the same condition that you received it. It must also be in the original packaging and the tag must be attached.
How long does shipping take?
Shipping times vary depending on your location, but most orders arrive within 3-7 business days.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email.
What happens if I receive a damaged item?
Check your item when you receive it to see if there is any defect, if you find any, please don't take the package and return it with the courier.
